Privacy Policy

House of Nilaura (“we”, “us”) operates this website as a fashion catalogue for customers in India. In Phase 1, purchases are arranged through WhatsApp enquiry rather than online checkout.

• Account & auth: mobile number (and optional profile details) when you sign in with OTP via our auth provider (Supabase).
• Enquiries: product, variant, and page context when you tap “Enquire on WhatsApp”, plus your user id if you are signed in.
• Usage analytics: events such as product views, searches, and enquiry clicks (Google Analytics 4 and/or PostHog), when those tools are configured.
• Technical logs: error and performance diagnostics (e.g. Sentry), with phone numbers and OTPs scrubbed where we can.

We use this information to:

• Operate the catalogue, accounts, and WhatsApp enquiry flow
• Respond to product and order-related messages
• Improve the site and understand demand
• Maintain security and fix errors

We do not sell your personal information. We do not store raw payment card data on this site in Phase 1 (payments, when they occur, are arranged offline / via WhatsApp).

We share data with service providers that help us run the site (hosting, database/auth, analytics, error monitoring, and WhatsApp as the channel you choose to message). They process data on our instructions.

We keep enquiry and account records as long as needed for operations, legal, and accounting purposes, then delete or anonymise where practical.

You may request access, correction, or deletion of personal data we hold, subject to legal retention needs. Contact us via the Contact page. You can also control cookies/analytics through your browser settings where applicable.

We may update this policy as the store grows (including when online checkout launches). The “Last updated” date above will change when we do.