Shipping & Returns

House of Nilaura currently sells through WhatsApp enquiry. After you enquire, our team confirms availability, price, shipping address, and payment (typically UPI or bank transfer). This page is a clear placeholder for that manual process — automated checkout and carrier tracking will expand these policies when full commerce launches.

• Dispatch timelines and courier choice are confirmed on WhatsApp for each order.
• Shipping fees (if any) are agreed before you pay and may depend on destination pincode and order value.
• We ship within India unless otherwise agreed for a specific order.
• Once handed to the courier, transit times are outside our direct control; we will share tracking details when available.

• Request a return or exchange by messaging us on WhatsApp within 7 days of delivery (or as otherwise agreed for that order).
• Items should be unused, with original tags/packaging where applicable. Intimate wear and final-sale pieces (if marked) may not be returnable.
• Approved returns are typically exchanged for size/colour or refunded via the original offline payment method. Processing time will be confirmed case by case.
• Return shipping responsibility (customer vs. store) depends on the reason (e.g. defective/wrong item vs. change of mind) and will be stated when we approve the request.

Please share clear photos on WhatsApp within 48 hours of delivery. We will arrange a replacement or refund as appropriate.

For a specific order, use the same WhatsApp thread, or visit Contact.